{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/5f2f3c36bdd046cba9151f4be4452348\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/5f2f3c36bdd046cba9151f4be4452348-d79a2c3dc52ab984.gif","duration":418.293,"title":"Case Status Triage, March 2026 Update","description":"In this video, I walk you through the new case status triage feature designed to help prioritize client cases effectively. We utilize AI-powered client intelligence to rank cases by urgency, allowing you to focus on high-priority items first. I demonstrate how to filter cases, take action on insights, and manage client communications directly from the triage interface. Additionally, I highlight the ability to snooze cases and assign them to colleagues when necessary. Please take a moment to explore this tool and consider providing feedback on your experience."}