{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/5f939033128947b0af921a1f54d605f8\" frameborder=\"0\" width=\"1782\" height=\"1336\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1336,"width":1782,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1336,"thumbnail_width":1782,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/5f939033128947b0af921a1f54d605f8-d0b34808c7f5b1dc.gif","duration":211.553,"title":"Support Chat &amp; Contacting support","description":"In this video, I walk you through how to contact our support team through various channels, including our website, mobile app, and web app. You can access the support chat via the green icon in the bottom right corner, where you can send us a message, submit a feature idea, or search for help articles. If you're outside of our support hours, please note that responses may not be immediate. Additionally, if you have a free account, you won't have access to technical support, but you can still reach out to our sales team or explore our help center. I encourage you to utilize these resources for any questions or assistance you may need."}