{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/6193d8d683f5464bb2f4d990441bbff5\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/6193d8d683f5464bb2f4d990441bbff5-5437f3302ca94ffd.gif","duration":177.739,"title":"How to Create Open Sales Order Returns","description":"This Loom explains how to create and process an open sales order return, including generating an RMA and receiving it. In the sales order screen, users click the new return button, enter the required return requested by field and customer contact details, then add items by selecting invoices and adding return quantities. They set the returned resource status to return to stock and publish to generate and print or email the RMA. Next, they create a receipt for the return, enter a quantity such as negative one with an optional new lot number, publish, and then create the customer credit from the received return."}