{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/6212eb8e69ed4a0298c2e99671098614\" frameborder=\"0\" width=\"1184\" height=\"888\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":888,"width":1184,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":888,"thumbnail_width":1184,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/6212eb8e69ed4a0298c2e99671098614-0901554df2934e0a.gif","duration":162.04,"title":"Managing In-Progress Appointments in the Showroom","description":"In this video, I walk you through the new showroom appointment management feature that allows us to set appointments to 'in-progress' when customers are in the showroom. You can start an appointment either from the upsheet for scheduled appointments or by clicking 'Start Appointment' for walk-ins, which will timestamp it automatically. I also explain how to end an appointment by writing a note, with the option to restrict this action to managers only. It's important to note that only managers can end appointments to ensure oversight. Please review the settings under the Admin backend to decide if you want to implement this management requirement."}