{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/630fa43d395c468295494790da7ab59d\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/630fa43d395c468295494790da7ab59d-286b6b2ebe724228.gif","duration":128.4868,"title":"SM Call Type Categories","description":"In this video, I walk you through the SM call type category, which is essential for categorizing calls for reporting, dispatch, and tracking. You can organize these calls by type, such as HVAC or plumbing emergencies, or by department, depending on your needs. I recommend using numbers for categorization and choosing colors that are accessible for everyone, including those who are color blind. Additionally, I emphasize the importance of using the notes tab to document any changes for better communication among the admin team. Please take a moment to review this information and implement these practices in your workflow."}