{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/648d1e5fb71843808b6d841e8a1aeac5\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/648d1e5fb71843808b6d841e8a1aeac5-786afa68483e72f7.gif","duration":123.9,"title":"Use Diagnostic Recorder to Investigate Issues","description":"This Loom explains how to use the diagnostic recorder to capture and review platform activity when a problem occurs. It instructs admins with the administrator role to go to system then diagnostic recorder, note that trace data may contain personal information, and start a recording after entering a short session label name. The recorder status switches to recording with a 10 minute countdown; after reproducing the issue in the same browser window, new trace entries appear for review. When finished, viewers should stop recording and then clear the trace, since entries are only kept for a limited time."}