{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/64ab6272b1d04b408400d6da20ab9627\" frameborder=\"0\" width=\"2032\" height=\"1524\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1524,"width":2032,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1524,"thumbnail_width":2032,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/64ab6272b1d04b408400d6da20ab9627-1a2fc6e6200f4b96.gif","duration":259.2427,"title":"Addressing Non-SaaS Accounts and Negative Wallet Balances 🚀","description":"In this video, I wanted to update you on our efforts regarding non-sass accounts and the recent workflow we've created to identify and reach out to them for payment updates. Our ultimate goal is to reduce the non-sass accounts to zero. Additionally, I've discovered that we have about 15 users with negative wallet balances, ranging from a couple of dollars to twenty-something dollars, and we need to create a touchpoint for these accounts. I’m considering a feature request for a system to notify us about negative balances so we can proactively reach out to these users. Please let me know if you have any thoughts on this approach."}