{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/651a89d971264f74b0a7a70a94c3382a\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/651a89d971264f74b0a7a70a94c3382a-b802369fa6964596.gif","duration":169.302,"title":"Why do I have duplicate charges on my statement?","description":"In this video, I explain why you might see a charge on your statement twice. We issue owner statements on the 1st and 15th of each month, covering charges from the previous period. For example, if you see a $100 gas and electric charge on July 13th and a $120 charge on August 1st, the latter reflects the total amount after consolidating previous charges. It's important to understand that the initial charge is just a partial payment, and the final amount will be reflected in the subsequent statement. Please reach out if you have any questions about your charges."}