{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/659a62f9b0a24288a0fc518e8cb28aec\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/659a62f9b0a24288a0fc518e8cb28aec-00001.gif","duration":87.542,"title":"How to Issue a Refund for an Order","description":"In this video, I will show you how to issue a refund for an order. Let's say a customer purchased some bottles of wine and later reported damage or corkage. I will guide you through the process of finding the customer in your system, updating the quantity of the damaged item, and refunding the appropriate amount to the card on file. By the end of this video, you will be able to confidently handle refund requests and ensure accurate reporting in your system."}