{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/667b7bdbae9f4ce39f26090c7a571015\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/667b7bdbae9f4ce39f26090c7a571015-00001.gif","duration":187.981,"title":"Why Enable Feedback?","description":"Hey everyone, it's Shwai from TriF! In this video, I'll explain why the feedback module is crucial for your restaurant and introduce you to the different types available on our platform. The feedback system allows you to gather valuable insights from your customers through three layers of feedback: the C-SAD score, MCQ questions, and the NPS score. I'll walk you through each of them, highlighting how they can benefit your business. We'll also discuss the action you can take when a customer gives a low CSAT score. So, get ready to make data-driven decisions and take your restaurant to new heights with our feedback modules. Stay tuned for the next video, where I'll show you how to activate the feedback form. Thank you!"}