{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/68a8f0e4cb5c454d9dc3683b78066a6d\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/68a8f0e4cb5c454d9dc3683b78066a6d-4944c8c7973b0930.gif","duration":262.02,"title":"AI Support Ticket Triage in 60 Seconds","description":"This Loom shows how to build an AI-powered support ticket triage workflow in n8n that classifies incoming support emails and routes them for instant replies or human escalation. It uses a Gmail trigger to monitor the inbox, then an AI node returns categories, demand priority, urgency level, and a suggested reply, with a code node parsing the results into fields. If urgency is higher critical, the workflow escalates via Slack for urgent cases like an account access issue with a team deadline today, while lower-priority emails trigger an automatic personalized Gmail reply within seconds. Every ticket action is logged in Google Sheets with ticket ID, dates, and category, running 24 7."}