{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/69015985c5a3477cb4e5300018979020\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/69015985c5a3477cb4e5300018979020-9d5077cdd3d353d0.gif","duration":72.466667,"title":"Tracking Network Error Trends in Support 📈","description":"I noticed a trend in our customer support tickets about a specific network error, and I wanted to quantify its impact. Once I found the exact session replay and clicked the metric icon, I could see how many times the error occurred, how many users it affected, and its frequency over the past 30 days. I then drilled into the trend chart and used more details to confirm recurrences. I renamed the metric, saved it to the user friction space, and featured it so others can spot any ongoing patterns fast. No viewer action was requested."}