{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/6a3193120b4843dc90ae31cb4cc5c17d\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/6a3193120b4843dc90ae31cb4cc5c17d-00001.gif","duration":69.969,"title":"Changes to Customer Communication","description":"In this video, I will showcase one of the recent changes we made to provide more information when communicating with customers. Specifically, I will demonstrate how to access the phone number used to text a customer from a given record. This update aims to enhance transparency and enable better communication with customers. No action is required from you, but please familiarize yourself with this new feature."}