{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/6a5af7a001014cf997a44a4d6c8ee849\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/6a5af7a001014cf997a44a4d6c8ee849-8f90d588be3877c1.gif","duration":541.836,"title":"How to Merge Duplicate Patient Records","description":"This Loom explains how to merge duplicate patient records and resolve PHN conflicts. It recommends selecting the correct main chart by reviewing which record has the most clinical data, then ensuring the patient health card number exists only in the main record by cutting it from the secondary chart and pasting it into the main chart, updating any version code if applicable. It also addresses a security exception where merge access is not assigned to a role, requiring admin merge privileges to be granted in System Management under Assign Role Rights to Object. After access is set, the merge is completed from Data Management by selecting the main record and checking the charts to merge, followed by confirming the secondary record shows as merged under patient status."}