{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/6ad71dd78d9043d8931ff5c88132c589\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/6ad71dd78d9043d8931ff5c88132c589-b19fb1bf736cb030.gif","duration":75.666667,"title":"DaySmart Vets Two-Way SMS Red Status Indicators","description":"This Loom explains the new red status indicators in Day Smart Vets 2-way SMS inbox. When a client sends a new message, a red indicator appears on the inbox icon, and the inbox message count reflects one conversation per client regardless of how many messages they sent. Opening a message marks it as red and removes the red number indicator; if follow-up is needed, you can mark the message as unread. You can also assign the message to a specific user using tasks via the 3 menu next to the text entry bar, keeping it marked as unread for the assigned user."}