{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/6c1f06b097eb40dea1d92c2e8f0f0a58\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/6c1f06b097eb40dea1d92c2e8f0f0a58-00001.gif","duration":235.53333333333325,"title":"The Difference Between Net Promoter and Morphii","description":"I'm Julie Moreland from Vizbii, and I'm super excited to explain the distinction between Net Promoter (NPS) and Morphii. Net Promoter is great for measuring the likelihood of recommendation and benchmarking performance, but it falls short when it comes to understanding negative behaviors. That's where Morphe comes in! Morphe captures human emotions and intensity, providing valuable context for a range of experiences and motivations. It's 50 times more effective at explaining negative behaviors and inspires open feedback. Join me to learn how Morphe can help you personalize responses, mitigate risk, and drive loyalty!"}