{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/6c9015bd9b5d41f7aca787d6e068340d\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/6c9015bd9b5d41f7aca787d6e068340d-4d24201d75e9f1ea.gif","duration":713.208,"title":"How to Manage Effi Email and SMS Templates","description":"This Loom explains how to access and manage email and SMS templates in FE, including system templates, custom templates, document templates, workflow stage communications, and tracking changes. It shows how to review and edit system templates using the pencil icon, personalize messages with variables, preview desktop and mobile views, save drafts, and send test emails, noting system templates are behind a feature flag and should not conflict with Power Automate message templates. It then covers creating custom reusable templates for stage changes and automations that will not send until the relevant feature flag is enabled. Finally, it highlights document template standardization and the activity log and version history for reviewing template changes and restoring earlier versions."}