{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/6cb8e84f6c464679ba1121337e2e84c2\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/6cb8e84f6c464679ba1121337e2e84c2-94de83d59f38f186.gif","duration":111,"title":"Fix Cooldown Tags to Earn Points","description":"This Loom explains how to fix a “you already have a point for this page” issue by removing a stuck cooldown tag in Full Loyal. It notes there is a built-in cooldown that prevents more than one point within 60 minutes. If the customer still gets the error, you can remove the cooldown tag from their profile. On a computer, search the customer name (example “Phony Tony”), locate the cooldown tag, and remove it. On a phone, search from Lead Connector, tap the customer’s name, tap the tags area, remove the cooldown tag, and save."}