{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/6d1f5dcce6714b7baa0a8e0a03ed0a4e\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/6d1f5dcce6714b7baa0a8e0a03ed0a4e-f2d8ad825fc28d9d.gif","duration":270.526,"title":"How to Connect Outlook to Sapience ","description":"This Loom explains how to connect Outlook to Sapience and test the integration. In Sapience , go to Connected Apps, find Outlook labeled Microsoft Email, and look for the open circle indicator before clicking Connect to enter credentials or select an already logged-in account. The speaker notes that if admin approval is not in place, the account may not work and recommends reaching out to the admin or IT before connecting. After connecting, they show testing by starting a chat with the Sapience agent, selecting Outlook under apps, and using a starter message to summarize the latest Outlook emails, which returns a list of the 10 most recent emails."}