{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/6d338efcfeee41c6a594e046a8e5f453\" frameborder=\"0\" width=\"1712\" height=\"1284\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1284,"width":1712,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1284,"thumbnail_width":1712,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/6d338efcfeee41c6a594e046a8e5f453-00001.gif","duration":3514.43,"title":"Introduction to TheyDo and Journey Management","description":"> Access to the presentation used in the video: https://www.dropbox.com/s/hq4cvdta2bf7vhn/TheyDo%26JM-Training.pdf?dl=0\n\n> Video Timestamps:\n00:01 Introduction\n00:41 Overview of TheyDo functionalities\n01:02 Reason for creating TheyDo\n02:08 Benefits of using TheyDo\n03:51 Why Dynamic and connected journeys are important \n04:48 Journey Management \n05:56 From Insights to Validated Solutions\n06:58 Integration with other tools\n08:19 Standardized way of working, single source of truth, and prioritised opportunities\n09:27: Introduction to structuring content in TheyDo\n09:59: Insights as the smallest component for journey creation\n10:31: Allocating insights into journeys\n10:41: Using frameworks for context and breaking down journeys\n11:36: The journey hierarchy (framework - L0, boards L1,  journeys - L2) \n12:20: Filtering journey content based on various variables\n12:34: Framework as a lens for journeys\n13:53: Exploring customer experiences across different journey stages\n15:38: Collapsing and extracting journey information\n16:48: Filtering journey content based on taxonomy\n17:50: Customizable taxonomy set up with TheyDo\n18:20: Defining and filtering various types of journeys\n19:21: Selecting journey templates \n20:58: Journey structure\n21:17: Personas\n22:45: Comparing personas within a single journey\n23:09: Insight repository\n24:06: Structuring insights in lanes (pain, activity, opportunities, etc.)\n25:47: Insight taxonomy, opportunities, journeys, and insights\n26:45: Taxonomy rules \n27:35: Linking insights to each other and creating sub-insights\n28:35: The Triple Diamond Workflow\n29:20: Examples of goals or objectives\n31:15: Identifying pain points in the journey\n31:51: Identifying an opportunity \n33:02: Using TheyDo to manage opportunities and track progress\n33:45: Prioritising opportunities\n37:11: Connecting opportunities across different journeys\n38:59: Using the opportunity matrix to decide what opportunities to work on next\n42:38: Creating solution ideas for specific problems\n45:02: Prioritizing solutions using the validation score\n45:23: Using TheyDo for solution discovery, validation, and execution in development\n46:05: Connecting the solution with a project management tool like Jira or Azure DevOps\n46:28: Tracking the progress of opportunities and solutions through TheyDo's journey interface\n48:11: Connecting data sources (like Qualtrics, Expoints, Medallia, Usabilla) to journeys\n48:31: Adding journey-specific metrics (example: NPS) to track overall user experience\n49:14: Discussing how data sets can be tracked and visualised in the journey\n51:24: Taxonomy for journeys, opportunities, solutions, and insights\n52:54: Applying and clearing filters to view specific journey-related data\n54:43: Previewing a new feature called \"challenges\" to track goals, metrics, and progress\n57:23: Where to find further TheyDo guides and in-app help."}