{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/6d390d0421b74d34b9ea88bdc3a88d14\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/6d390d0421b74d34b9ea88bdc3a88d14-6bc1f8b30e43c34f.gif","duration":350.788,"title":"How to Process Customer Refunds in Onespot Payments 💳","description":"In this video, I walk you through the process of refunding a customer using OneSpot Payments. I demonstrate how to locate a customer profile, initiate a refund, and discuss the implications of transaction fees retained by Stripe. For example, if I refund $1,400, the school absorbs the transaction fees, which could be around $47, so I suggest considering a slightly lower refund amount to account for these fees. I also highlight the importance of documenting the reason for the refund request. Please make sure to follow these steps carefully when processing refunds."}