{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/6e22f5ad65f746b78e1eed88cb44039a\" frameborder=\"0\" width=\"1728\" height=\"1296\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1296,"width":1728,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1296,"thumbnail_width":1728,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/6e22f5ad65f746b78e1eed88cb44039a-00001.gif","duration":161.91199999999998,"title":"Understanding Live Calls Data on Popin Dashboard","description":"In this video, I explain how to track live calls data on the Popin dashboard. I show you where to find important information such as call data, missed calls, abandoned calls, and call success rate. I also demonstrate how to access call recordings and download them for further analysis. Additionally, I discuss the option to export the data in different formats and filter it by specific agents. No action is requested from the viewers, but this video provides valuable insights for understanding and improving call flow and agent performance."}