{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/6fdf795bb7664ba3b579d7dcc4fe67b0\" frameborder=\"0\" width=\"1904\" height=\"1428\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1428,"width":1904,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1428,"thumbnail_width":1904,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/6fdf795bb7664ba3b579d7dcc4fe67b0-full-1711376065913.jpg","duration":229.468,"title":"How to implement icebreakers into automations","description":"In this video we show you how to use icebreakers as conversation starters for your automations. For further details on icebreakers, check out this help center article: https://intercom-help.eu/superx/en/articles/144166-add-whatsapp-icebreakers . If you are interested in customer segmentation through opt-ins, then watch this video: https://www.loom.com/share/a4b0cf7fcf254450a152f29e3e7e32a2"}