{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/72099737086e482db1a67f555029aa0e\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/72099737086e482db1a67f555029aa0e-00001.gif","duration":155.333333,"title":"Announcement: Changes to Buddy's Help Centre","description":"Hi, everyone. I am Jeremy Mifsud, the head of Customer Success at Buddy. We're announcing big changes to our Help Center!\n\nWe have a new user interface aimed at improving your experience, which is why we recommend using the Help Centre over email for any support comunication.\n\nWe have introduced new forms to tailor your experience, based on the type of request. Additionally, we have over 200 help articles divided into 5 categories. Watch the video for tips on how to manage your tickets, access articles and utilise search."}