{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/73278f699af34413b6db8362401a3ae8\" frameborder=\"0\" width=\"1880\" height=\"1410\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1410,"width":1880,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1410,"thumbnail_width":1880,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/73278f699af34413b6db8362401a3ae8-2b8147c709f899c1.gif","duration":144.235,"title":"Renewal Payment Failed Due to Expired Card","description":"This Loom explains why a Globex renewal payment did not go through and how to resolve it. The caller says the card on file for the renewal expired, so the payment was declined and no charge was made. The author acknowledges the issue as common and asks whether it is safe. The main cause given is simply the card reaching its expiry date."}