{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/73338e4ad40e46e3b5b79c136c50db81\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/73338e4ad40e46e3b5b79c136c50db81-b7dd21df2d2b91af-full.jpg","duration":276.683,"title":"Setup Net Promoter Score (NPS) automation","description":"In this video, I walk you through configuring our Net Promoter Score (NPS) Feedback Ecosystem, which acts as a buffer between our business and the internet by gauging customer experiences. I recommend tailoring our messaging to reflect how we communicate with customers in person, and I outline responses for promoters, neutrals, and detractors. We typically find that sending the feedback request the day after a customer’s visit is most effective. Additionally, I emphasize the importance of notifying key team members about any negative or neutral responses to ensure prompt engagement. Please ensure your store hours are set correctly to align with when these requests are sent out."}