{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/73548e064f6a4f08898fa862c837da8c\" frameborder=\"0\" width=\"1284\" height=\"963\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":963,"width":1284,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":963,"thumbnail_width":1284,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/73548e064f6a4f08898fa862c837da8c-8eb570544f11acb5.gif","duration":256.297,"title":"Transforming Customer Support with Automation 🤖","description":"In this video, I’m excited to share the automation project I built to transform how customer support teams handle inquiries. By addressing the common issue of support teams spending 5 to 10 minutes per ticket searching through knowledge bases, I developed a system that reduces response time from minutes to seconds while ensuring high-quality answers. The solution leverages AI, specifically GPT, to generate responses and includes a confidence evaluation to determine when to escalate to a human agent. I also implemented robust error handling to maintain service continuity. I encourage you to consider how similar automation could benefit our processes."}