{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/73f5be6dd43e4b7db9d14f57377a121b\" frameborder=\"0\" width=\"1110\" height=\"832\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":832,"width":1110,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":832,"thumbnail_width":1110,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/73f5be6dd43e4b7db9d14f57377a121b-1701257935194.gif","duration":337,"title":"Basic Troubleshooting Steps ","description":"This video will guide you how to: \n1) Log in / clear cookies / log out. \n2) Uninstall the extension / clear cookies / reinstall the extension. \n\nBy following these steps, you should be able to resolve most common technical issues.\n\nCLEAR COOKIES: https://app.wordtune.com/clear-cookies"}