{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/7406127a399a45f2906e85d5eee79542\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/7406127a399a45f2906e85d5eee79542-5eb0ac478aa8d787.gif","duration":49.7,"title":"04) How to Answer a Phone Call on Connect UC","description":"This Loom explains how to answer an incoming call in the ConnectUC softphone. When a call comes in, a screen pop appears in the top right of the screen showing who the call is from. The video covers three options: sending the caller a quick message that goes to internal chat, declining the call (to effectively send it to voicemail), or answering the call."}