{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/752390345a22407eb172c5ac39f11db8\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/os/loom-media-content/loom/bc89e682-6974-403b-9372-77813bf5c8d4/85d55b83-256a-42ce-bdee-bce6bc392a39/sessions-thumbnails-752390345a22407eb172c5ac39f11db8-904d3c879020bd9f.gif/binary?authToken=eyJraWQiOiJtaWNyb3MtZ3JvdXAvdGRwLW9zLWFyY2hldHlwZS9icjZlYTZwZmhrdm5tcWJsIiwiYWxnIjoiUlMyNTYifQ.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.TAmx84yoo5vGCEzc6bGn61zKOvk5gwbmUvYO_A6C4GyG3zSPB9wUUgZgIafpzSQXpPlYxkJgW91dXKv20VncrEI6lysuCR3TnTJ3hfiFvzxxON_kDh7LmTMMBHp-APbzmusHPC0-O8fl_H80MLtJ52vZnDrqQyGf3xgrPaaZrTUjRNyx4x1v_6GbinS3XLBgPl_eJVMy0nJIxkirPOvLpXKyvPkGTFPVp-mi9khUfMc-xjRKPu4u-OG2XU6_vrQa8PyzWEJq8l6MAXS4K5WzVL-0xHC_GQoinHU_FqHPEsHU9ym_v2ASWgM_OYV_Xx1kxT05Q7NPuyUTj69lurXL6A&Expires=1793556940&Signature=aqJAT5gy1tKUyo0qoqf-IW4Gh5OlXe0oIXf9hsI3m0xrW2S-wEKfrHi6SpHkCcVtJtHYNIqOpcaghpAtsorfcn9g0vwadIdvq-6hsw7H0XLwQFjAN8-f3gKnsys3khlr2V%7E-pE-BWivfQqIE7PReBdZUEcWDRKj9bZ73znAgU1DoUJjHqYYLv4OKgTvQxOU8EVDyVTUQoc4qRLzp4C0NZ37HIOXLjdbQdePSwIpnrZ06wKoryCETqzfkziKgBQjUn1Xhn5lJZif9sLOf-zvmX1ffpsQaOUbjNRj8QoQ7iAkHYaVkG32fMo1YSmBUVGkT605fbBTqICdWRMPFQ53fZQ__&Key-Pair-Id=KQOSYIR44AIC0","duration":183.808,"title":"Improving RTI Online Results Experience for Citizens","description":"This Loom explains a citizen-focused redesign of the RTI online government website for checking fellowship results. Using an example of Maya, the speaker describes how, without the proposed solution, users must enter a registration number and then review information mainly in tables and PDFs rather than interactive charts. The new solution presents results in a tree-like structure on a single page and allows users to view replies and submit an appeal within the chat flow, reducing friction. The Loom also notes the need for a simpler user experience for elderly users and working professionals without technical backgrounds, built with ChargePT sites and React with VEET as the frontend."}