{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/752390345a22407eb172c5ac39f11db8\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/os/loom-media-content/loom/bc89e682-6974-403b-9372-77813bf5c8d4/85d55b83-256a-42ce-bdee-bce6bc392a39/sessions-thumbnails-752390345a22407eb172c5ac39f11db8-904d3c879020bd9f.gif/binary?authToken=eyJraWQiOiJtaWNyb3MtZ3JvdXAvdGRwLW9zLWFyY2hldHlwZS9hb3RqMWZ2bjhlZmV0a2pjIiwiYWxnIjoiUlMyNTYifQ.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.spcJckhbc32b7Mefh11q2WIV36gBsimHzVYHnEGyD01jcht6TOmSPv1-G_wAcFVtMk6ec0pSjYBtvm4saHZM9-JL6JYdyIbFvga5ERKet2ddm7qHzdAG1_kzKYnbgGXNzMZ2U9d6QXEiQfjwLU7kF_2Gf-Z6-pNYwieVgBY698qfX-xpwTlh_oT1v6HzAXnpFl9TVbV2gstiqYznWdvRM9XiX5hw1LjuvHdokNlkHyECLBykYazuO4oPztB8WlCiRtSzAK3XREUhPLOU97qHLzLM6k9a3DhSB8n5W9eQvlmV2IshD86lvcTjVNgMkYobJBT7RNoH84LEc7yPt_zgYg&Expires=1788687325&Signature=c1UoyUxIiTPY1IkP9AqjtxwTlMqFQwUsteieW8I%7EFcLzdhuNkEXoK14ZV2vqUZOy16zL3cpp783V1tvWr8E-yUcUeTmimfaLGFYaK%7Eh2w1yb7MAiVXaN7-m6YueLeHTCtsKsh9cT9oKL9dyL1z1TJwADOpLwhYQHy6KWljHvu-mlplOWqXpZnqLQ0BPRIr9brqR1nhpaBqrENu%7EvV6alBVgERej3cxnIgLAcFU03%7Eza6zBar1pusfo6CYS8UidzFHdpqKTRfylCL30vuPIsy3cvsouTsll8sRe6W1MHp05Ju0CPhXuI0DaIHM6z39sOnc8BvBrp3UppFIZKtEx4OCQ__&Key-Pair-Id=KQOSYIR44AIC0","duration":183.808,"title":"Improving RTI Online Results Experience for Citizens","description":"This Loom explains a citizen-focused redesign of the RTI online government website for checking fellowship results. Using an example of Maya, the speaker describes how, without the proposed solution, users must enter a registration number and then review information mainly in tables and PDFs rather than interactive charts. The new solution presents results in a tree-like structure on a single page and allows users to view replies and submit an appeal within the chat flow, reducing friction. The Loom also notes the need for a simpler user experience for elderly users and working professionals without technical backgrounds, built with ChargePT sites and React with VEET as the frontend."}