{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/75ad14f6f8bb4d9d83fd4e8b2da1175f\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/75ad14f6f8bb4d9d83fd4e8b2da1175f-ce5de96d6e1a091b.gif","duration":119.192,"title":"Editing Customer SMS Notifications - Desktop","description":"In this video, I walk you through how to change the wording of text messages sent to customers. I demonstrate the process of accessing the workflow and locating the specific SMS you want to edit. For example, I show how to modify a message confirming a successful booking for a trailer. I encourage you to explore the options available and personalize the messages to enhance customer communication. Please take action by reviewing your current text messages and making any necessary adjustments."}