{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/766ef983464547588a86602d6d395928\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/766ef983464547588a86602d6d395928-823d1678dd583186.gif","duration":114.733333,"title":"Optimize Appointment Communication Updates and Policies","description":"This Loom reviews how to configure client appointment communication messages for booking, updates, and cancellations. It emphasizes that appointment created messages should confirm appointment details and set next expectations, while appointment updated messages should clearly state what changed such as time or provider. Appointment canceled messages must confirm cancellation and reflect cancellation fee policies if applicable, including late cancellation expectations and any card on file or deposit requirements. The Loom also advises keeping messages concise and testing the workflow end to end by booking, updating, and canceling a test appointment and verifying any links still work."}