{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/76ca34d9d92442e9b4671f23101ec859\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/76ca34d9d92442e9b4671f23101ec859-e736450492238f83.gif","duration":230.1,"title":"Adding to Your AI Agent's Knowledge Base","description":"This Loom explains how to provide agents information they may need to answer customer questions using the agent knowledge base. It recommends adding FAQs by going to AI agents, clicking Knowledge Base, and selecting Add FAQ, with examples like pricing where a pool starts at 48,000 and can go up based on choices. The key point is that agents search the knowledge base only as needed rather than reading it every time, so include only information you want them to mention. It also advises that FAQs should include more than yes or no answers, such as next steps and links, to support smoother conversations."}