{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/76d7b36f0014445faf39dccf753d8b40\" frameborder=\"0\" width=\"1672\" height=\"1254\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1254,"width":1672,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1254,"thumbnail_width":1672,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/76d7b36f0014445faf39dccf753d8b40-37e3aed34918318a.gif","duration":115.1055,"title":"New Support Ticket Process","description":"In this video, I’m explaining the new process for creating support tickets as of April 28th. We will no longer accept email ticketing, so everything must go through the platform. I walk you through how to access the support tab, open a ticket, and select the appropriate priority levels. Please make sure to familiarize yourself with this new system and start using it for all support requests."}