{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/77f8cb24dd74455d80b011ed6ea3d36f\" frameborder=\"0\" width=\"1748\" height=\"1311\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1311,"width":1748,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1311,"thumbnail_width":1748,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/77f8cb24dd74455d80b011ed6ea3d36f-0df52a81d9b2a755.gif","duration":72.762,"title":"Charging a no-show or late cancellation fee","description":"In this video, I want to inform you about our policy regarding appointment fees for no-shows and last-minute cancellations. Clients will be charged if they do not show up for their appointment or cancel less than 24 hours in advance. I encourage you to mark these appointments accordingly to reflect their status, as your time is incredibly valuable. While the decision to charge the fee is ultimately up to you, I recommend doing so. Please ensure you communicate this policy clearly to your clients."}