{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/78304a6de3bb446e973a31922ff47846\" frameborder=\"0\" width=\"1894\" height=\"1420\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1420,"width":1894,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1420,"thumbnail_width":1894,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/78304a6de3bb446e973a31922ff47846-65e55beb3e0794a0.gif","duration":247.616667,"title":"Refund the Client for an Item","description":"In this Loom, I walk you through how to refund or credit a client after a full payment and once the item is completely invoiced. From the left menu under Accounting, I show you to go to Returns and Credits, select the project, keep item deposit or invoice checked, choose the refund type, and set the posting date and fiscal month. I recommend deleting credit memo and using a specific description like refund for wall covering. Then I select the item(s), adjust the refund amount if needed, and click Save. The refund posts successfully and you can view the credit memo PDF and apply it to future invoices."}