{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/792bdecd62df4e61b2baec4901b08a2c\" frameborder=\"0\" width=\"1660\" height=\"1245\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1245,"width":1660,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1245,"thumbnail_width":1660,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/792bdecd62df4e61b2baec4901b08a2c-b6a16b5f30c28081.gif","duration":289.262,"title":"INFO: CareHub Support","description":"This Loom demonstrates how to use the Support functionality in Care Hub to find answers or submit tickets. It shows how to open the support widget, search for keywords like assessment, open knowledge articles and videos, and use the pop-out to access the full knowledge base organized by areas such as release notes, knowledge articles, rapport and training resources, and FAQs. It also explains how to contact support by selecting the contact us option, entering name, email, and a description to create a ticket tied to the user. Finally, it covers viewing tickets under the user activity area, filtering by status, and responding to tickets when the organization grants permission."}