{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/7a07ea52bca0459eac433e0c1aaec534\" frameborder=\"0\" width=\"1366\" height=\"1024\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1024,"width":1366,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1024,"thumbnail_width":1366,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/7a07ea52bca0459eac433e0c1aaec534-56996b6d3f6d709a.gif","duration":132.054,"title":"Issue with Member's Credit Renewal in GIGI Account","description":"Hey Team Pickaxe, I'm reaching out about a member who renewed his GIGI subscription on January 13th but is showing zero credits. He should have 300 uses available since he just paid for his second month, and I know he hasn't used them all recently. I want to boost his credits so he can start using the service again. Can someone clarify if the extra uses are deducted first before increasing current uses? I really want to ensure he gets what he's paid for."}