{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/7a33aa6cc5ad4fc8be5c7b83838c2671\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/7a33aa6cc5ad4fc8be5c7b83838c2671-1adaaba502272735.gif","duration":132.457,"title":"Creating a Workflow to Assign Conversations to a Team Inbox","description":"In this video, I walk you through the process of designing and creating a workflow to route conversations to our support team. We start by navigating to the Bin AI section and selecting workflows, then create a new workflow from scratch. I demonstrate how to set up the audience roles and choose the web channel, keeping it simple with user assignments. Finally, I show you how to assign conversations to the support team and set the workflow live. Please follow along and implement this workflow to streamline our customer interactions."}