{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/7a4d193fb4df40799238a7cafe301009\" frameborder=\"0\" width=\"1730\" height=\"1297\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1297,"width":1730,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1297,"thumbnail_width":1730,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/7a4d193fb4df40799238a7cafe301009-e148bd78a5e6e21a.gif","duration":147.2,"title":"Sample Booking Flow","description":"In this video, I walk you through how Drive can streamline our customer onboarding process for crystal cleaning by using a pre-qualification form. We can ask urgency questions, allow customers to upload photos of the areas they want cleaned, and gather budget-related information to better serve them. I demonstrated how repeat customers can select their preferred times directly, while new customers will enter a request state for follow-up. I encourage you to consider implementing this form to enhance our scheduling efficiency and customer experience. Please take a look at the sample form I created and think about how we can make this process even smoother."}