{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/7aca346fd150441da428887e35fd393b\" frameborder=\"0\" width=\"3840\" height=\"2880\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":2880,"width":3840,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":2880,"thumbnail_width":3840,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/7aca346fd150441da428887e35fd393b-bdf2b090aa4d5549.gif","duration":59,"title":"Setting up ticket Categories for access roles","description":"I show you how to control which ticket categories a role can access. First, click the ellipses next to your username, go to settings, then open your team section and select access roles. Find the access role you need, click its ellipses button, then choose edit. In the ticket categories tab, add a ticket category from the dropdown and click add. This role will now have permissions to those specific ticket types."}