{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/7adba274758d47a3a6a4ccce8c104d7c\" frameborder=\"0\" width=\"1892\" height=\"1419\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1419,"width":1892,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1419,"thumbnail_width":1892,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/7adba274758d47a3a6a4ccce8c104d7c-9572c01e63c7fba2-full.jpg","duration":510.633,"title":"Monitoring Agents 👀","description":"This video gives an overview of the Agent Monitor in Convoso, where you can track real-time agent activity, including statuses like Ready, Not Ready, On Call, and Wrap-Up. You’ll learn how to view live call details, monitor performance metrics, listen in using monitor, whisper, or barge, and keep an eye on team productivity through tools like queue visibility and active call monitoring. Use these features to stay informed and manage your agents effectively throughout the day."}