{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/7ae75c3f03104685ba820fd2abec0529\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/7ae75c3f03104685ba820fd2abec0529-e4212612b15b5804.gif","duration":107.427,"title":"ShopView Technician Utilization Report Guide","description":"This Loom explains the new Technician Utilization Report in the Performance section of the Reports tab. It compares Utilized Time, when a technician is punched onto a job, versus Unutilized Time, when the technician is clocked into a different department, and can be filtered by date range, technicians, and multiple locations if available. Exports can be downloaded as a summary or expanded (uncollapsed) view and will respect the on-screen filters. The report includes an Estimated Lost Labor column calculated as internal hours times the shop’s default labor rate, and expandable technician entries can link to specific timesheet activity when the location matches."}