{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/7b0789a598c246b59094a10aba7b76bb\" frameborder=\"0\" width=\"1280\" height=\"960\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":960,"width":1280,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":960,"thumbnail_width":1280,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/7b0789a598c246b59094a10aba7b76bb-475c91f3051a0784.gif","duration":119.9746,"title":"Tracking Time Spent on Tickets in Zendesk 📊","description":"In this video, I demonstrate how to use the time tracking app in Zendesk to pull data into Gekko board for visualizations. I specifically create a widget to track how long my colleague Ben has spent on tickets today, using the total time spent in seconds from the app. I filter the data to focus solely on updates made today, ensuring I get an accurate tally of his work. If you're looking to visualize time spent on tickets, I encourage you to follow along and set up a similar widget for your team."}