{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/7b2b23b35cc34547b215c5317bb9a5ea\" frameborder=\"0\" width=\"1660\" height=\"1245\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1245,"width":1660,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1245,"thumbnail_width":1660,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/7b2b23b35cc34547b215c5317bb9a5ea-5462b55ab58cae5a.gif","duration":423.143,"title":"Improving Fresh Tickets With Claude Review","description":"This Loom demonstrates how Fresh and Claude Haiku can improve the quality of IT tickets submitted via a self-service portal. In one example, a user could not log into Workday and the review flow prompted up to four targeted questions like the authentication error, single sign-on status, recent password changes, and the device and browser, then rewrote the ticket using that information and referenced suggested articles. The Loom also shows a second test with a knowledge article for reordering tartan paint, where Claude asks specific intake questions and helps convert a potentially incorrect incident into the right request details. It notes the system may not always capture every answer and does not use an API key in the portal, relying instead on the requester session token."}