{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/7be00f1856404d14b72fdf58eadd5f87\" frameborder=\"0\" width=\"2214\" height=\"1660\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1660,"width":2214,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1660,"thumbnail_width":2214,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/7be00f1856404d14b72fdf58eadd5f87-7a7ad8091988be12.gif","duration":188.733,"title":"Technical Knowledge Agent for Field Tech Teams","description":"In this Loom, I explain how Cassidy helps field sales and onsite service teams answer complex technical questions fast by searching your synced product specs, pricing catalogs, and compliance documents. I show an example where a rep asks if we can produce Inconel at plus or minus five-tenths tolerance, and Cassidy returns the answer with two key reasons and citations to double check. I also show troubleshooting guidance for service visits, including diagram and next questions to find root cause. This is meant to cut response time, where reps previously took about 30 minutes. There is no action requested from viewers."}