{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/7c4ff14a1fc242dca395734addb5a9a9\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/7c4ff14a1fc242dca395734addb5a9a9-00001.gif","duration":212.01000000000002,"title":"Support - Getting Help from Tower Systems Support","description":"Understanding how the Tower Systems support team works is crucial for gaining perspective on how we provide help. In this video, I explain the different priorities we assign to support cases and how they impact response times. I also demonstrate three methods for accessing Tower Support: logging a ticket on our website, calling our support team, and emailing support directly. By following these steps, you can ensure that your issues are addressed promptly and efficiently. No action is requested from viewers in this video."}