{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/7c67cde3205a482a9969978399c6e7c3\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/7c67cde3205a482a9969978399c6e7c3-0ceaef839587022e.gif","duration":1151.873,"title":"Tern Product Update, Pricing, AI, Contacts","description":"This Loom explains recent Tern product upgrades, starting with clearer pricing and guarantee schedule details for travelers. It renames remaining balance to balance due, includes anything unpaid, and splits guarantee payments into amounts like 500 due on arrival so travelers see what is already paid versus what they still owe. The demo shows how authorized but not yet marked paid amounts remain in balance due until logged as paid. The Loom also covers AIChat moving into a new chat hub, cruise template search and application, and adding AI-generated images to itinerary ports, plus agency features like finding and merging duplicate contacts and new reporting fields for total, paid, balance due, and authorized."}