{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/7cc1343871d14bfcb85dea3d2916682a\" frameborder=\"0\" width=\"1868\" height=\"1401\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1401,"width":1868,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1401,"thumbnail_width":1868,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/7cc1343871d14bfcb85dea3d2916682a-d14de3f9c80495f0.gif","duration":258.381,"title":"Handling Supplier Credit After Cancellation","description":"This Loom explains how to update a canceled booking and pricing after a refund exception, specifically when a supplier credit is received. The author notes that switching the canceled cruise status to “Cancellation confirmed” works but wants the canceled cruise removed from the itinerary timeline and that pricing needs to reflect the credit. They describe receiving a 1320 euro credit from the supplier and struggling with the “net” and pricing fields showing nonzero amounts, until they learned how to set both to zero. They request a better way to display cancellation credits for reporting by using an additional credit type option, rather than only treating the canceled item as optional and zeroing everything."}