{"type":"video","version":"1.0","html":"<iframe src=\"https://www.loom.com/embed/7d13584c06084627beca43ff8918d78d\" frameborder=\"0\" width=\"1920\" height=\"1440\" webkitallowfullscreen mozallowfullscreen allowfullscreen></iframe>","height":1440,"width":1920,"provider_name":"Loom","provider_url":"https://www.loom.com","thumbnail_height":1440,"thumbnail_width":1920,"thumbnail_url":"https://cdn.loom.com/sessions/thumbnails/7d13584c06084627beca43ff8918d78d-935c80970129418e.gif","duration":110.165,"title":"How to Use Communication KPI Tab","description":"This Loom explains how to use the Communication KPI tab to view call and SMS performance. The dashboard defaults to showing data for the entire year, and you can filter by selecting a specific team member from the right-side dropdown to see their activity, including total calls, connection rate, calls by hour, and top campaign. You can also narrow the view to a specific time period, such as switching to this week and applying the filter."}